STATUTORY Complaints Manager

  • Location
    London, Greater London
  • Salary
  • Category
    Office and Secretarial - Administration Manager
  • Job type
    Temporary contract
  • Industry
    Public Sector
  • External Reference

Are you enthusiastic about complaints and value how learning from them can be used to inform the ongoing improvement of services?
We are seeking a temporary (up to 3 months) experienced and motivated Adult and Children's Complaints Manager. This is an exciting opportunity to work with the Statutory and Corporate Complaints Manager to shape and develop the statutory complaints service to make a real difference across Richmond and Wandsworth.

* Full time - 36 hours per week
* Temporary role - 3 months (possible extension)
* £22.05 per hour PAYE / £28.54 per hour Umbrella (NEGOTIABLE)
* Working from home

You will lead the day-to-day operation and management of Adult and Children's complaints procedures and ensure that there is an effective and efficient procedure in place that is compliance with statutory requirements.

This role requires you to have strong team management skills to lead and support the statutory complaints officers. You will be kept busy with an interesting range of work from promoting complaints policies and procedures across the Adults and Childrens Directorates, ensuring information is readily available and meets staff needs whilst encouraging compliance, and ensuring advice and training is provided as required. You will be comfortable liaising and corresponding with Officers and Councillors and all levels of seniority and members of the public.

You will have a sound knowledge of relevant legislation, have strong communication and presentation skills and the ability to manage and prioritise high workloads and meet strict deadlines.

For more information please contact

The application process is subject to the successful completion of background and reference checking. Adecco Group is an equal opportunities employer If you do not hear from one of our consultants within 7 days of applying for this role, please assume you have been unsuccessful in this instance.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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Please apply with your CV to: Sarah Gillan