Student Experience Officer

  • Location
    Manchester, Manchester
  • Salary
  • Job type
  • Industry
    Education and Training
  • External Reference
  • Category
    Education & Childcare - Education Administration

Adecco Manchester are pleased to be representing a global learning and development organisation to recruit for a Student Experience Officer to join their team in Manchester City Centre.

This role is perfect for somebody at the start of their career, and will enable the successful candidate to explore their potential. You will have the opportunity to undertake training and courses, and do secondments in other teams - giving you the best chance at success.

Salary: £19'305

benefits: 28 days holiday plus bank holidays, life assurance, medical insurance, cycle to work, plus more!

How you'll help us succeed

You will provide all students and visitors with an outstanding experience in training locations. You'll ensure all administrative tasks within the remit of Student Experience are completed efficiently, in a timely manner and to a high standard, as well as ensuring the training location is ready for our students during operating hours.

Your responsibilities will be as follows:

Student & Visitor experience

● Provide a welcoming presence at our front desk, welcoming and meeting our students and clients and creating a positive first impression

● Provide accurate and up to date information to students who are considering choosing us as their tuition provider

● Maintain up to date knowledge of all products, qualifications and student policies

● Maintain the integrity and security of our access control system, ensuring that all visitors can be accounted for

● Respond to student emails routed via Student Services during quiet periods

Course operations

● Generate class lists and other course associated documents in accordance with daily class schedules

● Enter information onto our student management system, including absences and updates to student personal details

● Maintain the room allocation board ensuring that it is kept up to date

● Support the other functions as required with administrative tasks as directed by the Student Experience Manager

● Carry out CBE administration for all qualifications including downloading tokens and invigilation of sessions

● Complete other CBE processes including software updates, applying for student extensions, and incident logging

Centre operations

● Ensure that the student environment, including all break-out areas, CBE rooms and classrooms, and also the shared office space are presentable

● Report and follow up on any building related issues such as faulty equipment, lighting, cleanliness etc

● Ensure CBE room(s) are set up as required

● Liaise with IT to resolve any in-centre IT problems

● Local health and safety representative including induction and training for new team members

● Organise any catering services as required

Where could this role leads you?

From this role, your potential paths for career progression include:

● Student Experience Supervisor

● LMS Coordinator

● Scheduling Administrator

If you would like to hear more about this role, you can speak to a member of the Adecco team by calling 0161 233 8100.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Jessica Brion