Student Support Welfare Assistant

  • Location
    Manchester, Manchester
  • Salary
    £11.53/Hourly
  • Category
    Office and Secretarial - Administrative Assistant
  • Job type
    Contractor
  • Industry
    Office and Secretarial
  • External Reference
    JN-062021-187580

You will provide professional advice, guidance and administrative support for all undergraduate and postgraduate students, with particular focus on student support, welfare and well-being. You will co-ordinate and operate key committees and groups relating to student support and welfare, including the Mitigating Circumstances Committee and advise relevant Examination Boards.



You will also be required to liaise with key contacts within and outside the University (i.e. Discipline Head of Education, Programme Directors, academic advisors, colleagues within the Departments, School and Faculty, University administrative and academic staff, students, and external bodies).



There is a requirement to demonstrate excellent customer service and to show initiative in performance of the role.




  • Provide confidential pastoral support to students - and advice to academic staff on pastoral support. This includes understanding the key issues of the student, and having a wide range of knowledge about appropriate School, University and external sources of information, advice and guidance issues including; health support, counselling, disability support, teaching/language support; immigration/visa support; finance support; legal support;


Co-ordinate the mitigating circumstances process in an efficient and timely manner; regularly guiding and supporting students and academic staff on the mitigating circumstances policy and procedure.



  • To manage a summary of medical and special circumstances information for the Mitigating Circumstances Committee, acting as Secretary and providing relevant information to colleagues for the purpose of generating examination grids.

  • Maintain student electronic records and files with the final decisions from the Mitigating Circumstances Committee and produce appropriate and timely outcome emails to students.

  • To act as the School Disability Co-ordinator in the provision of a quality support service to students with disabilities and special needs and offer non-academic guidance on issues related to personal issues, mitigation and finance.

  • To provide guidance to teaching staff on the learning needs of students who have registered with DASS and distribute study support plans to appropriate academics and relevant PS staff in a timely manner.

  • To ensure students with identified support needs are regularly monitored through appropriate methods.

  • Work collaboratively to coordinate late submission/extensions to coursework and apply the assessment regulations as appropriate.

  • To act as the first point of contact for student who are away from the University, maintaining contact with them prior to their return and conducting 'return to study' meetings.

  • To proactively monitor and respond to student enquires received via telephone, mailboxes and other communication channels.

  • To play a key role in face to face student support services including enquiries received at Departmental receptions, student support hubs and student services across campus buildings.


Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Linda Reynolds