Support Analyst

  • Location
    Romford, Greater London
  • Category
    IT - Helpdesk, Technical Support
  • Job type
    Permanent
  • Industry
    IT and Telecoms
  • External Reference
    JN-072021-193426

We currently have a rare and exciting opportunity for a Support Analyst to join a successful global organisation and perform support for the company's business application portfolio in their Romford offices.


Our client, who have offices nationally as well as globally, are at the forefront of technological advances. You will be joining an ambitious team who are constantly looking to improve the business as well as themselves. If you are looking to join an innovative organisation local to you, we want to hear from you.


The company offer outstanding benefits including:



  • 25 days holiday (+ public holidays)

  • Excellent pension plan (employee contributes 5% and employer contributes 10%)

  • Private health care (taxable)

  • 2 external professional training courses (incl. exams) per year (taken during workdays)

  • Frequent company/team events

  • Flexibility and hybrid working (a balance of remote and office work)

  • Competitive salary in line with similar opportunities in Central London


Interested?! Please read on!


As Support Analyst, you will work closely with internal users and customers, suppliers, business analysts and developers to understand and resolve complex support issues. You will be able to identify gaps through analysis and understanding as well as providing root cause analysis and testing root cause fixes to provide stable services for the company's business application portfolio.


Your responsibilities will include:



  • To liaise with global offices on business application issues, working with both 1st and 3rd line support teams to resolve the issues

  • To control worldwide day to day issues and defects via Support application

  • To perform analysis and ad hoc queries to support business at all levels of the organisation

  • To develop and maintain relationships with key external parties working on various interfaces

  • To work with teams to ensure smooth transition of new launches and releases within the business

  • To provide regular updates on support metrics


The most suitable candidate will have excellent communication skills and customer-service abilities as well as proven critical thinking skills, follow through, attention to detail, and problem-solving skills.


Having SQL or ticketing system experience (such as ServiceNow) is an advantage, but not necessary. A bachelor's degree in a business-, computing-, economics-, or a numeracy-related subject is also preferred, but not essential.


You can apply online, but we'd rather speak with you directly so would welcome a call or email to the Adecco Romford branch.


As soon as we shortlist your application over the following weeks, you will be able to progress to the solo interview stage followed only by a virtual interview with the client!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Alex Busila