Support Desk Engineer

  • Location
    Newbury, Berkshire
  • Salary
    £ 21000 - £ 24000 / Year
  • Job type
  • Industry
  • External Reference
  • Category
    IT - IT

Fantastic opportunity to join a well established company based in the heart of Newbury. Our client is looking for a Support Desk Engineer to join their team. Working Monday to Friday 9am to 5.30pm and offering a salary of upto £24,000 DOE.

Company benefits include 25 days annual leave increasing with length of service, day off for birthday, hybrid working pattern, development programme, free parking and close to the train station.

As the Support Desk Engineer you will be responsible for providing 1st and 2nd line support to clients using a range of software products, provide excellent client service leading to high levels of satisfaction and business retention and to support clients and Technical Client Partners with adhoc requests, regular reporting and new system onboarding projects.

Duties include but are not limited to:

  • Provide expert technical support; answering support tickets via ticketing system, phone or email.

  • Maintain a high degree of customer service for all support queries and adhere to all service management principles.

  • Take ownership of client problems and be proactive when dealing with client issues.

  • Log all issues on the ticketing system and maintain full documentation.

  • Log change requests and follow internal IT Service Management processes and principles.

  • Provide timely escalation to third line support for issues that need further investigation

  • Provide regular reporting, service metrics, ticket explanations and change notes to Technical Client Partners.

  • Provide feedback to third line and Development teams on identified issues and problems.

  • Developing and maintaining a full appreciation of the dynamics of each client and able to respond appropriately.

Do you have experience in a similar role and all the relevant skills? If so, apply today Adecco Newbury.

Please note: This position is based in Newbury, please only apply if you are willing and able to work in this location.

All applications will be reviewed within five working days by one of our experienced consultants and successful applicants only will be contacted within that time frame. Please be assured that your details remain confidential, and they will not be sent out to our client(s) until you have been contacted by us and have given us your consent, in accordance with REC guidelines.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Sophie Lawrence