Support Technician

  • Location
    York, North Yorkshire
  • Salary
    £ 23000 - £ 25000 / Year
  • Category
    IT - Helpdesk, Technical Support
  • Job type
  • Industry
    IT and Telecoms
  • External Reference

Our Client based on the outskirts of York was founded in 2003, is a fast-growing group of technology companies. We only partner with world-class vendors such as Apple, Adobe, Microsoft and HP to provide elite technology solutions across a range of markets including the private and public sectors and pro media sector.

Adecco are recruiting for a dynamic Support Technician to provide onsite support for the vast number of Primary and Secondary school customers located in York and the surrounding areas.

You will provide a high-quality, professional IT support service to staff and students, covering teaching, research and administrative devices.

As a Support Technician your responsibilities will include;

  • Providing onsite support to a number of different customers within the education sector.

  • You will ensure a high level of customer service is always maintained in a professional and efficient manner and within the agreed timescales.

  • Managing expectations of the client, keeping them informed and up to date with progress.

  • Providing accurate technical solutions to queries and incidents; escalating to managers or other teams as required to meet the agreed SLA targets

  • Ensuring that the general health of devices is maintained.

  • Completing replacements and installation of hardware when required.

  • Linking of systems.

  • Installation, configuration and deployment of equipment

  • Installation and upgrade of software on institution devices

  • Proactively monitoring and prioritising tickets within the IT support system.

  • Become familiar with relevant schools IT related procedures and policies

The successful Support Technician key skills will be;

  • Providing an excellent customer service to our clients, keeping them updated in informed.

  • Sound technical ability ideally with an understanding of Windows 10, wireless networks, smoothwall, IOS devices, MDM, Google G-Suite.

  • Ability to communicate effectively and clearly to both ICT and business staff.

  • Ability to diagnose critical situations and seek specialist help as appropriate.

  • Ability to learn quickly and exercise initiative

  • Strong attention to detail

  • Effective management of time and workload

  • Good interpersonal and organisational skills

  • The ability to problem-solve quickly and effectively

  • Full clean driving license

The salary for this position will be £23,000 to £25,000

Our client are considered to be a market leader within their sector.

To apply for this role please click on the link or for more information please call 01904 640333.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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Please apply with your CV to: charlotte hughes