Supported Living Manager

  • Location
    London, Greater London
  • Salary
    £ 40000 - £ 46000 / Year
  • Category
    Medical & Health - Medical & Health
  • Job type
    Permanent
  • Industry
    Charity and Not-for-profit
  • External Reference
    JN-022021-166041

We are proud to be supporting a growing organisation in their search for a Manager to join their expanding Supported Living Service, dedicated for those with Learning disabilities, Autism & Mental Health.



As the Registered Manager, you will be responsible for the operational day-to-day management of the supported living service ensuring that the organisation continue to act in compliance with relevant legislations. Working in partnership and leading a team, you will ensure the provision of a high-quality service enabling individual needs and organisational priorities are to be met in accordance with available resources.



Duties & Responsibilities



As the Registered Manager, your role will encompass working with support staff, potential candidates, existing and new service users. You will also be required to independently manage the office and service operations and to report crucial issues to the Director.




  • Provide leadership that promotes trust, cooperation, and high levels of performance by all staff

  • Maintain regular audits including medication, complaints, documents, etc

  • Administrative tasks including but not limited to: monitoring annual leave, sickness and absences and preparing the team rota.

  • Assist in the recruitment of new candidates and organising and management of staff induction programmes.

  • Adhering to the company and legislation requirements when checking new employees right to work, qualifications and Disclosure and Barring Service certifications.

  • Forecasting demands on training and staffing levels in accordance with assessing individual support needs and developing action plans

  • Correctly matching candidates' experience, skills and competences to the service user's requirements to deliver the best care and service possible.

  • Making sure that all the staff has the necessary training they require in order to effectively perform their roles

  • Prospect for and approach potential new service users and deal with service user enquiries

  • To maintain a customer-focused attitude towards duties and to ensure that at all times the needs of all service user are identified and met

  • Keeping accurate records of all communication with service user.

  • Logging and investigating complaints, action plans and feedback

  • Handle feedback or complaints following company policies and procedures



Goals



  • You will be responsible for assisting in regularly reviewing the company's policies and procedures so that they may exceed CQC inspection and compliance standards

  • Establishing and maintaining links with professional bodies associated with our business.



The Registered Manager will be part of an expanding professional service which has the facility of up to 12 supported living locations in the Redbridge area.


The role will require achieving and ensuring safe practice and adhering to the regulations set out by the CQC.



Requirements



  • Previous managerial and leadership experience in the supported living sector

  • Hold a valid UK driving licence to travel between the different supported living locations.

  • Managing the day-to-day administrative duties to facilitate the smooth functioning of the service.

  • The successful candidate will be exemplary at all times, regarding conduct, responsibility, self-management, team management, and when dealing with various changeable situations

  • Be self-motivated

  • Experience of working with an online care system, ideally Care Control (training can be provided)

  • Excellent interpersonal and customer service skills

  • An outstanding communicator in person and on the telephone

  • A Proactive management style and the ability to take the initiative

  • Business development, relationship building and dedicated to continuous improvement

  • Experience in dealing with CCG's, local authorities, brokerages and placement teams

  • Strong organisational skills with ability to thrive under demanding timelines.

  • Exceptional leadership skills and the ability to work as part of a team



The position will also give the post holder the opportunity to achieve both personal and professional development in this expanding service; along with a competitive salary on target bonus and salary increment scheme based on the individual's skills and experience.



If you feel you have the relevant skills and experience, please apply online or contact Anna at Adecco Romford.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Please apply with your CV to: Anna Nolan