Systems Analyst

  • Location
    York, North Yorkshire
  • Salary
    £ 10 - £ 12 / Hourly
  • Job type
    Temporary contract
  • Industry
    IT and Telecoms
  • External Reference
  • Category
    IT - System Administrator

Our client who is based on the outskirts of York City Centre are considered a leader within their sector, with over 40 years delivering clinical insight on a global scale, due to growth our client has instructed Adecco to recruit a Systems Analyst on a 6-month basis, with possibility of becoming a permanent role.

Pay Rate is £10.00 to £12.00 per hour

Hours of work are Monday to Friday 9 am to 5 pm.

Why work for Adecco

  • Candidate of the month incentives for £'s

  • Perks at work - discount vouchers and collect points to spend!

  • Support programmes with a 24/7 helpline

  • Eye care vouchers

  • Competitive pension scheme

  • Access to Adecco Employee Boost portal, which offers discounts on goods & services

The Role

As a Systems Analyst your role will include.

  • Provide System Support for end-users of Clinical Trials IT systems.

  • Continuously and proactively engage end-users to utilise systems' main features and core processes/functionalities more efficiently.

  • Uses computer applications such as spreadsheets, word processing, calendar, e-mail and database software to perform assignments.

  • Work with Business training specialists to provide users training and instruction.

  • Provide quality customer service. Follow-up with customers to ensure that problems have been resolved to their satisfaction. Respond to IT service desk incidents and service requests promptly.

  • Manage expectations of users and maintain positive customer relationships, working with customers of varying skill levels.

  • Exhibit excellent phone manners and the ability to remain professional, calm, and friendly even under pressure

  • Help other IT Applications team members resolve problems encountered in performance of their functions.

  • Maintain expert knowledge of the main features and core processes/functionalities of IT systems.

  • Provide feedback to the Applications Team Lead for continuous evaluation/improvement of approach to hands-on support.

  • Complies with data confidentiality policies; maintain confidentiality of patient and/or business-related information.

The successful Systems Analyst will experience or aptitude with Computer Information Systems, good problem solving, analytical thinking, time management skills, excellent customer service skills and ability to communicate well verbally and in writing, be proficient in Microsoft Word, PowerPoint and Excel.

To apply for the Systems Analyst role please click on the link below or call Charlotte in our Adecco office in York.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact charlotte hughes