Team Leader - 676

  • Location
    Croydon, Surrey
  • Salary
    £13.77/Hour
  • Category
    Office and Secretarial - Office Manager
  • Job type
    Contractor
  • Industry
    Sales and Retail
  • External Reference
    JN-012019-45496

Role: Team Leader


Contract type: Temp


Location: Croydon


£13.77 per hour


Hours - 37.5hrs - shift Rota (Opening hours - 8am - 8pm Mon - Fri, 8am - 5pm Saturday).


DBS and 3 years written refs required


Role Overview


Reporting to the Operations Manager, you will be responsible for creating an environment which allows the application service to deliver the needs of a demanding agenda, whilst being a great place to work for your team. Successful management of the application service will result in selecting and securing the best possible candidates who will need to be customer focused, innovative and committed to delivering the highest possible level of service.


Application team leaders will be responsible for the day to day management of the service as well as floor walking to support the applicants. Team Leaders will have line management responsibility for a team of process assistants, and should lead by example at all times. You will be the point of escalation for non-standard events where the process assistants require support or guidance.


These posts will require individuals who excel at delivering excellent customer service and can inspire teams to deliver a great service on occasion under challenging circumstances.


Infrequent travel in the UK may be required.


Key Responsibilities


To supervise clients regarding the visa application and procedure and practice.


To manage and schedule own/team work to required timescales and Service levels.


To ensure that agreed processes/standards/timescales/Quality Requirements are adhered to.


To motivate, lead and develop the team and encourage communication.


To act as main contact point and support customers/colleagues to resolve internal/external and escalated queries.


To identify and implement improvements and manage improvement projects within own area.


To check and authorise processes.


To provide support to manager/team/other teams as required.


To comply with regulatory requirements where applicable.


To collate and where necessary produce/analyse statistical data/reports as required.




Keep up-to-date at all time with changes in Immigration law.


Depth of experience is likely to have been gained on delivering specific aspects of service delivery to a particular, or similar, client.


A Process Leader will provide deep expertise in the performance of transactional processes.


Essential Skills Experience and Knowledge


Able to lead and manage teams.


Good user of Excel, Word, PowerPoint


Able to influence behaviour of colleagues and clients


Able to coach and mentor a team


Very strong interpersonal skills


Ability to manage a budget (FTEs, overtime)


Ability to set and achieve performance targets


Strong communication skills, for both an internal and external audience


Ability to use initiative and exercise sound judgment


Effective team player who constantly displays commitment and flexibility



Adecco is an equal opportunities employer .If you do not hear from one of our consultants within 7 days of applying for this role, please assume you have been unsuccessful in this instance. Your CV will be kept on file and you will be considered for future vacancies that match your skills.


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Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


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Please apply with your CV to: Claire Keogh