Team Leader (EO Grade ) Liverpool Evenings Only

  • Location
    Liverpool, Merseyside
  • Salary
    £12.88/Hourly
  • Job type
    Temporary contract
  • Industry
    Admin and Secretarial
  • External Reference
    JN-012022-229988
  • Category
    Office and Secretarial - Administration Manager

Looking for Extra Work ........Are you an experienced Team Leader who is looking for evening work (5.30-9.30pm) in Liverpool ?


We are recruiting for the HMPO and they need key drivers to manage, motivate, develop and lead teams with the aim of improving performance and meeting targets for quality, efficiency and customer service in processing passport applications, customer complaints and correspondence.


Responsibilities



  • Manage performance so as to meet agreed targets in relation to quantity, quality and customer service a

  • Oversee the integrity and accuracy of the work of the team

  • Ensure that all dealings with customers are handled in a timely, courteous, and helpful manner.

  • Manage the use of procedures, policy and best practice guidelines.

  • Manage the attendance and availability of staff

  • Brief staff, complete the induction of new members of staff, manage individual performance levels and address development needs and potential.

  • Maintain an up-to-date knowledge and understanding of legislation, policy, procedure, and best practice.

  • Manage own time to complete all work efficiently and meet agreed service level response times.


Due to the nature of the work we will be required to undertake CTC security clearance and to be able to obtain this you will need:



  • Resided in the UK for the last 3 years

  • Have a *current* British Passport or settlement status due to the sensitive nature of the work

  • NI Number

  • 2 x proof of addresses (all in UK)

  • 5 years full history with no gaps of more than 1 month

  • 3 years solid reference with no gaps of more than 1 month


Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Maxine Barnard