Team Manager

  • Location
    Chichester, West Sussex
  • Salary
    £ 23000 - £ 24000 / Year
  • Category
    Sales & Retail - Customer Service Manager
  • Job type
  • Industry
    Sales and Retail
  • External Reference

We are currently recruiting for a Team Manager for our client based within the Chichester area.

Key Responsibilities:

  • Assist the Manager in - Establishing goals, understanding the company strategy, evaluating trends, reviewing current company results and utilising all information.

  • Achieve agreed KPI's

  • Liaise with other departments

  • Dealing with various customer service problems

  • Problem solving of issues or complaints, recording & escalating when needed.

  • Ensure the teams complete the required quality audit processes.

  • Report data on activity and team results.

  • Complete regulatory training.

  • Assist with recruitment and selection.

  • Ensure new hires are on-boarded and trained to a high standard

  • Daily management - Teams, communicating job expectations, monitoring progress, absence management, capability management and disciplinary procedures as required.

  • Provide daily support to Team Managers.

  • Ensure team members complete training and receive coaching.

  • Ensure the team meet their individual productivity & performance targets.

You must maintain professional & technical knowledge by attending all available training, always be innovative & forward thinking to continually improve yours and the company's performance.

You must be flexible with working hours according to business needs, carrying out any other reasonable duties as required. Occasional weekend and evening work required.

Should you be interested, please apply today! Full spec is available, we shall look forward to hearing from you.

By registering with Adecco you will benefit from the support of a dedicated and experienced Recruitment Consultant, have access to variety interviewing techniques, regular updates of the local employment market and consistent feedback on all applications. This service is offered right through to the day you start your new role and beyond! We are fully compliant with GDPR and your details will not be forwarded to any external companies without your express permission.

Please note: This position is based in Chichester, please only apply if you are willing and able to work in this location, and have the required skills. All applications will be reviewed within five working days by one of our experienced consultants and successful applicants only will be contacted within that time-frame. Please be assured that your details remain confidential and they will not be sent out to our client(s) until you have been contacted by us and have given us your consent, in accordance with REC guidelines. Adecco is an equal opportunities employer.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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Please apply with your CV to: Jodie McLellan