Team Manager - Customer Service

  • Location
    Hull, East Riding Of Yorkshire
  • Salary
  • Category
    HR, Sales and Management - Call Centre Manager
  • Job type
  • Industry
    Banking and Financial Services
  • External Reference

An exciting opportunity has arisen for an experienced team manager to join an expanding business. Based in Hull City Centre, you would manage the Customer Service Team and ensure productivity is at maximum output by overseeing the daily operations. The daily planning, problem solving and operation of the Customer Service Department is the main task of the team manager. The ideal candidate would have experience of working within a high call volume environment.

Duties to include but not limited to:

  • Monitoring records to ensure all KPI's met

  • Checking individual performances and arranging coaching if necessary

  • Managing holidays, absences and ensuring effective cover to keep productivity high

  • Conduct one to ones, reviews and return to works

  • Organise personal development plans if and when required

  • Complaint handling in line with company procedure and in a timely manner with all outcomes reported effectively

  • Plan and forecast through operational information an effective resource strategy

  • Service Delivery from daily resource plan

  • Monthly forecasting for recruitment needs

Ensuring staff are coached and trained correctly to get the most from your team is imperative. Fantastic communication, problem solving and leadership skills are essential.

Interested candidate should apply via this website.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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Please apply with your CV to: Anouska Gardiner