Team Manager - French Speaking

  • Location
    London, Greater London
  • Salary
    £ 26000 - £ 30000 / Year
  • Category
    Hospitality, Tourism & Travel - Hospitality, Tourism & Travel
  • Job type
  • Industry
    Hospitality, Tourism and Travel
  • External Reference

Team Manager - French Speaker

Salary: £26,000 - £30,000

Location: Based in Canary Wharf

Monday - Saturday / 2 shift patterns (7:30am - 4:30pm / 9am - 6pm) 40 hours per week.

Our client is looking for a Team Manager to manage a team of 15+ Agents on one their well known campaigns, and work on their behalf to service and support their customers, through a team of Customer Service Representatives.

Do you:

 Have experience managing a team?

 Have experience driving a successful team?

 Want to thrive within a business with endless opportunity?

 Speak Fluent French?


 Responsible for end to end performance management of agents

 Accountable for the performance , productivity and quality of the team

 Conduct regular remote and side by side quality monitoring of agents

 Conduct regular coaching and feedback sessions with all agents

 Conduct monthly performance reviews

 Responsible to motivate and drive their team to maximum efficiency

 Be appointed to bring out the best in the individuals within the team and maximise their potential

 Ensure the members of the team are fully compliant in carrying out their duties

 Will lead by example ensuring good standards of performance, attendance and conduct within the office are maintained

Key Competencies

 A proven track record in performance and achieving targets within a call centre environment

 Natural ability to influence behaviours and reach desired outcomes

 Professional and emotionally resilient.

 Good attention to detail

 Excellent multi tasker

 Experience in a previous customer service or sales roles

 Excellent communication and motivational skills, ability to multitask and work independently

 Ability to work in a fast paced environment, maintaining attention to detail and accuracy

Compensation & Benefits

 IIP Accredited Employer

 BUPA Life Insurance Scheme

 Cycle To Work Scheme

 Childcare Vouchers

 Dentist scheme

 Eye test vouchers

 Corporate discounts, including hairdressing, gym membership, restaurants and bars

 Smart casual dress code and policy

 Involvement with local charities and fundraising days/events

 20 days holiday per annum plus an additional day per year of service up 5 days

 Bank holidays entitlement

 Specific benefits on campaigns you work on including discounts, incentives and prizes

 Recommend a friend scheme paid reward

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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Please apply with your CV to: Alicia Hill