Team Manager - French Speaking

  • Location
    London, Greater London
  • Salary
    £ 26000 - £ 30000 / Year
  • Category
    Hospitality, Tourism & Travel - Hospitality, Tourism & Travel
  • Job type
    Permanent
  • Industry
    Hospitality, Tourism and Travel
  • External Reference
    JN-092019-90128

Team Manager - French Speaker


Salary: £26,000 - £30,000

Location: Based in Canary Wharf


Monday - Saturday / 2 shift patterns (7:30am - 4:30pm / 9am - 6pm) 40 hours per week.



Our client is looking for a Team Manager to manage a team of 15+ Agents on one their well known campaigns, and work on their behalf to service and support their customers, through a team of Customer Service Representatives.



Do you:


 Have experience managing a team?


 Have experience driving a successful team?


 Want to thrive within a business with endless opportunity?


 Speak Fluent French?



Responsibilities:


 Responsible for end to end performance management of agents


 Accountable for the performance , productivity and quality of the team


 Conduct regular remote and side by side quality monitoring of agents


 Conduct regular coaching and feedback sessions with all agents


 Conduct monthly performance reviews


 Responsible to motivate and drive their team to maximum efficiency


 Be appointed to bring out the best in the individuals within the team and maximise their potential


 Ensure the members of the team are fully compliant in carrying out their duties


 Will lead by example ensuring good standards of performance, attendance and conduct within the office are maintained



Key Competencies


 A proven track record in performance and achieving targets within a call centre environment


 Natural ability to influence behaviours and reach desired outcomes


 Professional and emotionally resilient.


 Good attention to detail


 Excellent multi tasker


 Experience in a previous customer service or sales roles


 Excellent communication and motivational skills, ability to multitask and work independently


 Ability to work in a fast paced environment, maintaining attention to detail and accuracy



Compensation & Benefits


 IIP Accredited Employer


 BUPA Life Insurance Scheme


 Cycle To Work Scheme


 Childcare Vouchers


 Dentist scheme


 Eye test vouchers


 Corporate discounts, including hairdressing, gym membership, restaurants and bars


 Smart casual dress code and policy


 Involvement with local charities and fundraising days/events


 20 days holiday per annum plus an additional day per year of service up 5 days


 Bank holidays entitlement


 Specific benefits on campaigns you work on including discounts, incentives and prizes


 Recommend a friend scheme paid reward

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy

Please apply with your CV to: Alicia Hill