Technical Customer Support

  • Location
    Lincoln, Lincolnshire
  • Salary
    £ 16500 - £ 18000 / Year
  • Category
    IT - Helpdesk, Technical Support
  • Job type
    Permanent
  • Industry
    IT and Telecoms
  • External Reference
    JN-012020-114080

Adecco Lincoln are currently looking for outgoing, quick thinking problem solvers to join one of our well established software solutions clients in the Lincoln area. You're role will be to provide Technical Customer Support to customers via, phone, online chat and also email quickly and efficiently to swiftly resolve any issues and questions.



This is a permanent position with an immediate start



Working hours


A mix of different shifts,


8.00am - 4.45pm


8.30am - 5.15pm


9.15am - 6.00pm



Main duties



  • Provide support to customers via phone, email and online chat on any technical issues or questions. Recording all support on the company ticket system.

  • Group tickets to ensure all issues are clearly documented and support clearly summarised.

  • Time management of your own ticket queue, and ensuring adherence to support the clients SLAs.

  • Escalating problem support tickets quickly when unable to resolve.

  • Perform SQL updates to resolve customers data issues and create bespoke reports.

  • Professional communication with customers and other team members.

  • Support the team in hitting high customer satisfaction.



You will need



  • Superb IT Skills

  • Excellent communication skills

  • Thrive off problem solving and excellent workload management

  • Outgoing personality, with confidence to approach to customers


Although not essential, but desirable



  • Previous experience

  • GCSE A-C in Maths and English



Benefits



  • Continuous professional training

  • 20 days annual leave, increasing with service (including Bank Holidays)

  • Private Healthcare insurance

  • Cycle to work scheme

  • Employee engagement perks throughout the year

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy

Please apply with your CV to: Grace Jane Whittam