Technical Service Administrator

  • Location
    Cramlington, Northumberland
  • Category
    Office and Secretarial - Administrator
  • Job type
  • Industry
    Industrial and Manufacturing
  • External Reference

Adecco Cramlington are delighted to support their client in a search for a Technical Services - Support /Administrator

Purpose of the Role

This new role will see numerous existing external / internal customer and Technical Services support functions combined into one role to provide effective end to end support to business processes.

Key Responsibilities

  • Provide support and assistance to the Technical Team in the efficient provision of customer quotes and resolution of customer enquiries ensuring the delivery of good customer service.

  • Carryout the timely follow up of quotes and liaise with Sales Team/Customers as required.

  • Ensure the timely processing of Technical Services orders.

  • Maintain Salesforce CRM Records with relevant quote information, contact details and project updates.

  • Maintain the Replicon time database; ensuring projects are recorded correctly including project details, tasks, and estimated installation times. Check time sheets have time recorded accurately, correcting any issues, and raising awareness as required.

  • Using Replicon reports & Salesforce to monitor and report installation progress on projects to management.

  • Ensure all relevant paperwork is in place and ready to be signed off for work start dates.

  • Print off and distribute RAMS packs for start on site.

  • Ensure project materials and specialist equipment are provided and ready when required.

  • Save photograph packs & relevant project information returned during projects.

  • On completion of projects collate project information, prepare and issue completion reports to customers.

  • Monitor invoicing stages and ensure paperwork is passed across for timely invoicing by Accounts.

  • Assist the Health &Safety Team in ensuring equipment registers are kept up to date and calibration of equipment is carried out i.e., gas monitors, lifting equipment.

  • Booking/amending accommodation for the Technical Services installation team

Key Skills & Experience

  • Experience of SAGE, Sales force CRM & Time sheet processing systems (Replicon)- advantageous

  • Excellent communication skills - verbal and written - essential.

  • IT - a high level of experience of using MS Office including excel - essential.

  • Exceptional Customer Service Skills - essential

  • Previous experience of a Technical/ Construction Co-ordinator or Admin Role - essential

  • Ability to work flexibly as part of a Team but also work independently using own initiative as required - essential.

  • Good time management and ability to organise & prioritise tasks effectively - essential .

  • A positive approach to continuous improvement & change - essential.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Please apply with your CV to: Summer Walker