Technical Support Advisor

New
  • Location
    Tamworth, Staffordshire
  • Category
    Sales & Retail - Customer Service Advisor
  • Job type
    Permanent
  • Industry
    Construction and Property
  • External Reference
    JN-082021-200886

Technical Support Advisor


Competitive Salary


Permanent / Full time


Working hours: Mon-Thurs 8.30am-5pm, Fri 08.30am-4.30pm


Adecco UK are delighted to be supporting a thriving and forward-thinking business voted as one of the top 75 companies to work for in 2020 and winners of the Employees at the Heart of Everything and Lotus Culture Award in 2019.


Based in Tamworth, our client is recruiting for a Technical Support Advisor who is dedicated to making a difference to their Customer Experience. As an integral member of their fantastic Customer Experience team, you will be supporting their overarching team goal of making a difference to all their customers by efficiently and effectively diagnosing and solving their product related issues.


Company benefits:



  • Free parking on site

  • A day off for your birthday

  • Health care benefits

  • Additional annual leave days for service


Responsibilities include:



  • With your fantastic communication skills and excellent telephone manner you will provide technical product support to customers and colleagues via different channels.

  • With your product and service expertise, you will investigate customer issues efficiently and effectively and provide quality, accurate and factual replies.

  • You will become the owner of the customer journey, ensuring that providing an outstanding customer experience is the primary focus in everything you do.

  • You will be able to easily identify any recurring issues and bring them to the attention of the Quality Assurance Team.

  • To drive continual improvement of service and knowledge, you will accurately record and maintain customer interactions.

  • You will share your knowledge, ideas and experiences with your colleagues and the wider team.

  • As a team player you will support the Customer Experience Manager and Team Leader with any other departmental needs as and when required.


The ideal candidate must have:



  • Be a logical thinker and good at diagnosing faults.

  • An in-depth technical knowledge of all products (full training will be provided)

  • Be able to prioritise tasks

  • Be a good listener and able to build a rapport with customers and colleagues

  • Be customer focussed and commercially aware.

  • Attentive to detail

  • Be able to work well within a team.

  • Experience working with Microsoft Office.

  • Experience of SAP B1 and Zendesk desired but not essential


To apply please submit your CV or call us on 0121 354 2749 to find out more information about the role.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

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