Technical Support Analyst

  • Location
    Northampton, Northamptonshire
  • Salary
    £ 24000 - £ 30000 / Year
  • Category
    IT - Helpdesk, Technical Support
  • Job type
  • Industry
    IT and Telecoms
  • External Reference

Role Requirements / Responsibilities:

  • Working as part of a team to provide support of a technical nature to requests, incidents and problems

  • Act as an escalation point of queries

  • Provide support to the customer analyst enabling quick/effective responses through support/guidance/escalation or training

  • Support with timely delivery of areas and in line with agreements and guidelines

  • Handling escalated queries including: reviewing of codes, software updates, SSL certs, sever configuring, writing advanced SQL scripts & amending DB

  • Installation of software's

  • Assisting with disaster recovery services

  • Managing and monitoring tickets in line with SLA

  • Recognising repetitive issues and trends

The ideal candidate:

  • Strong experience within SQL and Coding (querying/writing scripts etc)

  • Experience of working on a technical service desk (2 years minimum)

  • Exceptional customer service skills

  • Desire to build and maintain professional working relationships with your customers

  • Experience of application support

  • Experience of programming/de-bugging

  • Proven diagnosis and investigation experience within software/IT support function

Working hours: (Monday - Friday) 6am - 2pm / 8am-4pm / 10am-6pm these could be *home working or office based.

However, you will be required to carry out occasional Sunday shifts of 6am - 1pm but this will only be approximately 6 times per year and can be carried out from home.

*Once full training has been provided you would be able to work from home 4 days a week, with going into the office 1 day a week. (This would be after the training period of 6 months).

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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Please apply with your CV to: Rebecca Lawrence