Technician Operations

  • Location
    Lewes, East Sussex
  • Salary
  • Category
    IT - Helpdesk, Technical Support
  • Job type
  • Industry
    IT and Telecoms
  • External Reference


East Sussex County Hall

Job Title

Technician Operations

Pay Rate

£11.90 PAYE




Initial 6 Months


County Hall, Lewes, East Sussex


Min 6 Months 1st Line Customer facing IT Experience

Excellent customer service skills and phone manner

Knowledge of ITSM Application(s) and demonstrable experience of triage of tickets.

Knowledge of Incident Management and Problem Management Processes

Knowledge of Profile Rebuild Process for Windows 8.1, Windows 10 and Citrix Profiles

Strong Problem Solving Ability

Ability to work well under pressure with competing demands, and stay calm.

Ability to prioritise and manage own workload under pressure, and when to escalate IT tickets

Essential to be able to multitask

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Please apply with your CV to: Callum Graham