Technician Operations

  • Location
    Lewes, East Sussex
  • Salary
    £11.90/Hourly
  • Category
    IT - Helpdesk, Technical Support
  • Job type
    Permanent
  • Industry
    IT and Telecoms
  • External Reference
    JO-1210


































Council



East Sussex County Hall



Job Title



Technician Operations



Pay Rate



£11.90 PAYE



Hours



36



Duration



Initial 6 Months



Location



County Hall, Lewes, East Sussex



Description




Min 6 Months 1st Line Customer facing IT Experience


Excellent customer service skills and phone manner


Knowledge of ITSM Application(s) and demonstrable experience of triage of tickets.


Knowledge of Incident Management and Problem Management Processes


Knowledge of Profile Rebuild Process for Windows 8.1, Windows 10 and Citrix Profiles


Strong Problem Solving Ability


Ability to work well under pressure with competing demands, and stay calm.


Ability to prioritise and manage own workload under pressure, and when to escalate IT tickets


Essential to be able to multitask












Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


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Please apply with your CV to: Callum Graham