Telecoms Service Advisor

  • Location
    Poole, Dorset
  • Salary
    £ 18000 - £ 21000 / Year
  • Category
    IT - Telecoms, Mobile Systems & Wireless
  • Job type
    Permanent
  • Industry
    IT and Telecoms
  • External Reference
    JN-042021-177000

Adecco are delighted to be working for a fantastic telecoms company which is going from strength to strength and continuously growing. Our client is looking for a telecoms Service Advisor on a full time permanent Basis.


About the role:


This is a key role in the growth and development of the company, supporting and working closely with Customers and the Customer Services Team. The main focus will be porting their customers existing phone numbers onto their platform from their existing provider. In addition to managing the port process away from their platform of our existing customers numbers when they wish to move to a new supplier. Ensuring a smooth transition away from the business.


Areas of work will include administration of the companies porting desk for their managed customers. Liaising with Customer Service Agents and the Account Manager to update them regarding ongoing ports to allow them or you to feedback to customers the status of their port and what information maybe required to complete the port successfully.


Requirements:



  • Data entry

  • General administration

  • Excel and Microsoft packages experience

  • Customer service experience


Attributes:



  • Trustworthy, reliable, organised with an attention to detail and can work independently.

  • Personable and capable of building strong relationships within the customer services team.

  • Being credible in representing the company. Also commercial in outlook and office environments.

  • Telcoms & VOIP experience will be desirable


Package:



  • £18,000 - £21,000 per annum DOE

  • Full Time Permanent basis

  • On site parking

  • Great opportunities to grow with the business


What Next?


If this sounds like the role for you, please apply here or contact the Adecco team directly on 01202 202810.


Adecco are a recruitment company and an equal opportunities employer.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Please apply with your CV to: james buller