Telephone Advisor - Call centre

  • Location
    City Of London, Greater London
  • Salary
    £14.31/Hourly
  • Category
    Education & Childcare - Higher Education
  • Job type
    Temporary contract
  • Industry
    Education and Childcare
  • External Reference
    JN-092021-203840

We have an exciting opportunity to work with a prestigious university based in the West End of London. This is a temporary position for 3 months as a CRM Telephone Advisor (Call Centre) paying £14.31 per hour.


Both positions are working in Recruitment and Admissions to follow up leads for new students using the lead capture tool.


The University is a private university with a highly cosmopolitan community. With around 140 student and staff nationalities on campus, the university offers an exclusive and inspiring learning environment, with easy access to the wealth of professional and cultural opportunities of London.


CRM Telephone Advisor



  • Working pattern will be 35 hours per week, Mon-Fri: 1 role x 8am-4pm and 1 role x 10am-6pm (to maximise timezones)

  • Will be responsible for calling leads in the CRM and transforming hot leads into applications using the QAS screen

  • They must: be flexible on timings to meet timezone needs, have experience in a call centre, have experience of meeting call targets

  • It would be ideal if they could speak another language but this is not essential



  • customer service orientated and understands the emotional factors behind a decision such as which university a student should attend

  • enthusiastic, confident and able to take ownership of enrolment targets

  • understands the importance of supporting prospective students

  • analytical, with an eye for detail

  • strong communication and negotiating skills

  • able to work closely with both academic and professional services colleagues.


Please apply if you would like to hear more about this role. We will contact all shortlisted candidates.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Louise corke