Telephone Support Engineer

  • Location
    Basingstoke, Hampshire
  • Category
    IT - Helpdesk, Technical Support
  • Job type
    Permanent
  • Industry
    Engineering, Aerospace and Automotive
  • External Reference
    JN-092021-205101

Adecco are delighted to be supporting our client based in Basingstoke who are recruiting a Telephone Support Engineer to join their team on a permanent basis. The role is working Monday - Friday and offering a competitive salary, dependant on experience.


This role would suit someone with previous experience of providing telephone support within a technical or mechanical environment.


Main Duties include:



  • Provide first line telephone support to customers calling for technical support on the full range of products

  • Ensure all email enquiries and call backs are dealt with efficiently.

  • Assist in the development of any tools necessary to improve the effectiveness of the technical support department.

  • Offer the highest level of customer service at all times seeking the assistance of your manager when necessary.

  • Undertake personal development and training to gain and maintain a high degree of product knowledge.



Do you have experience in a similar role and all the relevant skills? If so apply today Adecco Newbury.

Please note: This position is based in Basingstoke, please only apply if you are willing and able to work in this location.

All applications will be reviewed within five working days by one of our experienced consultants and successful applicants only will be contacted within that time frame. Please be assured that your details remain confidential and they will not be sent out to our client(s) until you have been contacted by us and have given us your consent, in accordance with REC guidelines.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Lucinda Woodley