Telephone Surveyor and Consultation Assistant

  • Location
    Exeter, Devon
  • Salary
  • Category
    Defence - Police Service
  • Job type
  • Industry
    Public Sector
  • External Reference

To support the delivery of a citizen-focused service to the public, primarily by contacting members of the public to capture their views and opinions. In particular, to:

* Conduct telephone interviews with members of the public, including victims of crime, to gather their experiences and opinions of the police, recording their responses immediately into the appropriate software.
* Input findings into specialist software and subsequently formulating that data into user satisfaction surveys that show public satisfaction levels with, and opinions of, the policing service the Force provide.
* Highlight areas for concern to the appropriate Basic Command Unit (BCU) or department for local resolution.
* Undertake data input, preparation, validation and auditing to support work carried out in the Performance Section.
* Any other activity appropriate for the grade in support of the work of the Consultation Unit.

Full-time Tuesday-Saturday with late working (12pm to 8pm) possible (but not mandatory), Weds - Fri. Workers will receive time and a half for working Saturdays. ALL APPLICANTS MUST BE ABLE TO WORK TUESDAY- SATURDAY AS THEIR STANDARD WORKING WEEK.


  • Excellent keyboard skills (35 wpm)

  • Ability to build rapport with individuals quickly, even over the telephone

  • Effective active listening skills

  • Ability to display empathy

  • Knowledge and experience of Microsoft Office applications

  • Effective open questioning technique without leading those being questioned]

  • Emotional resilience

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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Please apply with your CV to: Aalishya Power