Temp Enrolment Conversion Officer -5 months £16.00 per hour

  • Location
    City Of London, Greater London
  • Salary
    £ 16 - £ 17 / Hourly
  • Category
    Education & Childcare - Education Administration
  • Job type
    Temporary contract
  • Industry
    Education and Childcare
  • External Reference

We are recruiting for a prestigious University based in Central London. This is an exciting opportunity to work as a Research Support Officer paying £16.00 - £17.00 per hour. This is a temporary post starting asap until the end of September 2021.

Job purpose:

Work with the Regional team and Marketing to convert applicants into enrolled students at the University. Develop relationships quickly with the students or their representatives to ensure they are supporting throughout the remainder of the admissions process. Work closely with the Regional Recruitment Officers and Admissions/ CAS Managers to ensure keep the pipeline smooth. Ensure that the student journey is excellent and distinguished from our competitors.

1.Work with your Regional Enrolment Manager to develop conversion campaigns tailored to the regions you support.

2 Monitor all sources of applications and conversion rates providing detailed reports for the Regional Enrolment Manager. Note trends, issues with agents, highlighting any issues faced by students or agents.

3 Liaising with agents, schools or parents where required to help with the on boarding process and ensure all information provided is coherent and correct.

4 Able to work the front-end and back-end of the pipeline; converting leads into offers (when required) and offers to enrolments.

5 Establish contact and set up appropriate calls/ meetings with leads to identify their requirements and explore opportunities with those leads to match those requirements to programmes available at the University.

6 Promote the University experience and opportunities during any engagement with potential applicants to increase their levels of interest. Explain the services offered by the University including for example, payment plans.

7 When required identify and convert leads into potential applicants through effective questioning and closing techniques.

8 Update SITS with deposit payments and liaise with the Admissions & CAS Manager to start the CAS process.

9 Be the focal point of contact for the student after the point of offer to ensure a smooth student journey.

10 Contact applicants with conditional offers and provide the necessary assistance to help the applicants fulfil the requirements of their offers. Monitor contact on the relevant system IE CRM or SITS.

11 Provide insights and feed into digital marketing campaigns around conversion to maximise impact.

12 Follow up with potential applicants throughout the customer journey to ensure their questions are answered, progress to enrolment remains on track and applicant drop out is minimised.

13 Provide data on the progress and conversion rates of all leads in a format and to a frequency as required by the Recruitment Managers you support.

14 Actively seek to implement the University's Health and safety policy, and give due regard to the health and safety of themselves and others when carrying out duties.

15 Actively seek to implement the University's Equal Opportunities Policy and promote equality of opportunity in relation to the duties of the post.

Track record of success in sales conversion gained within a university setting.

Experience of working with a sales pipeline and reporting updates to senior members of the team

  • customer service orientated and understands the emotional factors behind a decision such as which university a student should attend

  • enthusiastic, confident and able to take ownership of enrolment targets

  • understands the importance of supporting prospective students

  • analytical, with an eye for detail

  • strong communication and negotiating skills

  • able to work closely with both academic and professional services colleagues.

If you would like to know more about this role, please send me a copy of your CV.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Please apply with your CV to: Louise corke