Temporary Inbound Customer Service Representative

  • Location
    Leicester, Leicestershire
  • Salary
    £ 10.14 - £ 10.4 / Hour
  • Category
    Sales & Retail - Customer Contact
  • Job type
    Temporary
  • Industry
    Sales and Retail
  • External Reference
    JN-102019-100237

Our client is currently recruiting for experienced customer service representatives to join their team on a temporary on going basis.








Contract


: 3-6 Months
Location: Grove Park- Enderby
Pay Rate: £10.14 per hour
Working Days: Monday - Friday
Hours: Between 8am & 6pm

Duties:



  • Deliver customer value at first point of contact

  • Identify and understand customer needs in order to provide a consistently high quality service

  • Follow clear instructions and guidelines to investigate, resolve and process high volume customer enquiries

  • Effectively diagnose, investigate and resolve routine customer complaints and queries

  • Provide accurate information on products and services to ensure consistency across the organisation

  • Contribute to deliver objectives to agreed business targets (including sales growth, quality and compliance)

  • Effectively cross-sell British Gas products and services to enhance the customer experience and increase their retention

  • Escalate any queries or complaints to the relevant team to ensure they are handled and resolved in a timely manner


Criminal & Financial Checks are undertaken for this role


If you have the skills for this role please apply online.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


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Please apply with your CV to: Melissa Hall