Tenancy Sustainment/Homelessness access Officer

  • Location
    London, Greater London
  • Salary
    £ 19 - £ 24.64 / Hourly
  • Job type
    Temporary contract
  • Industry
    Public Sector and Government
  • External Reference
    JN-052022-251942
  • Category
    Public Sector - Housing









































1. To provide Tenancy Sustainment service to Housing Association tenants that are threatened with homelessness.



2. To ensure excellent customer service standards are maintained for all relevant client groups and contribute to year-on-year improvement of those standards.



3. Ensure that all enquiries and cases are progressed speedily and efficiently and that all set targets are achieved.



4. To ensure customers receive, either directly or through referral to relevant teams/agencies, appropriate advice on their options.



5. To liaise with organisations and agencies to promote the welfare of residents.






Provide an integrated programme of support and advocacy to assist homeless households successfully sustain their tenancies by working comprehensively with local housing associations.



Complete needs assessments taking into account views of service users and carers, developing and implementing personal housing plans.



Work to support these households to prevent homelessness, exploring training and skill sharing opportunities.



Work closely with other services, including Health, Social Care, Probation and Third Sector agencies to help households maintain and/or re-establish local links and Community networks, and to address behaviours that may put their tenancies at risk.



Foster and maintain connections with other relevant services, contributing to a co-ordinated approach on case work and wider service provision and effective ways of working together.



Assess training and employment support needs, providing and/or accessing training in life skills and meaningful occupation designed to assist with tenancy sustainment, including developing resource materials and good practice guides



Assist households with benefits advice and advocacy, debt counselling, benefit claims and budgeting when relevant to Tenancy Sustainment.




Refer / sign post vulnerable households to appropriate agencies




To contribute to the development and delivery of relevant council plans and strategies so that targets and performance requirements are met.




To effectively communicate the Council's duties and policies to customers and partner organisations directly, in writing and through customer information.













Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


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To speak to a recruitment expert please contact Callum Graham