Test and Trace

  • Job type
    Temporary contract
  • Industry
    Defence and Military
  • External Reference
  • Category
    Public Sector - Public Sector

Immediate opportunities are available with our client, who are looking for Customer Service Advisers to work remotely from home.

As a Customer Service Advisor you will be required to work remotely dealing with inbound and outbound telephone queries from the general public.

There is a comprehensive training package providing you with all the knowledge required to handle the various call types. There is an excellent support network within the business consisting of a Virtual Floor walking Team. The team will provide on the spot answers to questions in the early stages of you taking your first call. A Helpdesk/Escalations Team who are available to offer ongoing support, and guidance. The team will assist with any queries/escalations you may need to raise.

What you'll need to do:

  • Provide excellent customer service to a diverse range of customers.

  • Be part of a team responsible for creating and working in a service delivery environment to support the delivery of excellent customer service, quality and performance

What we'll need from you:

  • Customer focused and able to deal with customers compassionately.

  • Resilience, able to work in high pressurised environments.

  • Availability for the full duration of your assignment.

  • Proof of your right to work in the UK.

  • DBS clearance is also needed.

Essential criteria:

  • PC literate

  • Be available at short notice

  • No annual leave during the training period

  • Able to work remotely ensuring adequate internet speed and have sufficient private work space

  • You will need a reliable internet connection with access to a Windows 10 laptop/PC with internet explorer installed. Kit is not provided for this assignment and unfortunately the software will not work on an apple device.


  • 20 days holiday + 8 days bank holiday

  • Opportunity to build on Customer Service skills and give back to your community, gaining public sector experience.

Please follow the link in order to submit your video interview:https://odro.io/s/AIRRp

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy

To speak to a recruitment expert please contact Della Goulding