Trade Sales

  • Location
    Colchester, Essex
  • Salary
  • Category
    Sales & Retail - Customer Service Advisor
  • Job type
  • Industry
    Sales and Retail
  • External Reference

Trade Counter Customer Service


Location - Colchester, Essex

Working Hours - Monday to Friday 7.45am-16:45pm

Are you currently working in face to face customer service or conducting telephone work but want more? This role is looking for a confident person to join their customer service team dealing with aspects of administration, customer service and telephone business development.

  • To work on the trade counter, providing knowledge on anything from door locks to handles to hinges. (not expected to know anything - training is provided)

  • To be the face of the company to both tradesman and members of the public

  • Business development on the phone, calling clients to obtain information

  • Build relationships with existing clients and new clients

  • To help around the office with general administration

What are they looking for in a person?

  • Confident, able to talk to customers face to face

  • Good telephone manor

  • IT literate

  • Common sense

  • Quick learner/happy to learn

What experience/skills do they want?

  • Previous retail experience desired

  • Previous telephone experience desired

  • Confident, outgoing personality essential

  • No job hoppers


  • 24 days holiday plus bank holidays

  • Free car park

  • 1-hour lunch

  • Health scheme (£50 towards dental, £100 towards physio, £80 towards glasses etc)

  • Bonus scheme on pay! Depending on performance (usually in the hundreds)

  • Progression if keen for long term investment (10-year plan)

  • Varied role - lots to motivate and challenge

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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Please apply with your CV to: Lauren Parr