Trainee Finance Customer Administrator

  • Location
    Sutton Coldfield, West Midlands
  • Salary
    £14,000.00/Year
  • Category
    Accountancy & Finance - Payroll
  • Job type
    Contractor
  • Industry
    Banking and Financial Services
  • External Reference
    TRAIN2019









  • Working for a large corporate company within a Finance customer service and administration role where you will be offering support and advising on finance issues and queries.



This is an entry level trainee role and as such no prior experience is required but you will have a passion and interest in finance and accounts as well as being keen to learn.


You will be able to work in a fast paced environment and be comfortable talking to colleagues on the phone as well as carrying out various administration.


This role is a 12 month fixed term contract which could go permanent and is paying a starting salary of £14k.



Full training will be given.


Main duties will include:



  • Setting up clients on the ETS engine so they are able to view and authorise contractors hours worked

  • Dispatch of Sales invoices with ALL relevant and required back up

  • Ensure there is a timely resolution on Sales Ledger Queries

  • To ensure all Standard Operating Procedures are up to date

  • To complete a daily Productivity Tracker

  • To be involved with input to Problem Solving sessions

  • To create and develop effective working relationships with other departments and clients

  • Professional and General staffing image matching through Tempest and DNA

  • Copy invoice and timesheet requests

  • Chasing of missing images

  • Quality Checks

  • Support in other teams where needed

  • To ensure that calls are answered within 3 rings and abandoned calls are kept below 5%.

  • To ensure that all emails and inbound calls receive a response within agreed SLA.

  • To ensure contractors/umbrellas and third parties are on-boarded within agreed SLA

  • Take ownership of actions with regards to calls, emails and queries

  • Manage a set of accounts ensuring that contractors are paid on time and any queries are rectified within a timely manner.

  • The ability to work towards deadlines

  • To prioritise workload, along with effective time management

  • To be pro-active rather than reactive and ensure Contractors are paid within the pay schedule guidelines, and to manage expectations regarding time & payment.



Skills and Experience required




  • You must be willing to learn and have a strong interest in finance and accounts

  • Excellent customer service skills

  • Good communication

  • Strong attention to detail

  • Confident working with customers and colleagues over the phone

  • You will be happy working in a 12 month contract




This role is paying £14k and is based near Birmingham.





Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


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Please apply with your CV to: Emma Moxon