Traveller Liaison Officer

  • Location
    London, Greater London
  • Salary
  • Job type
    Temporary contract
  • Industry
    Community Services
  • External Reference
  • Category
    Public Sector - Public Sector

Traveller Liaison Officer

3 months - possible extension

£19.07 PH PAYE

£25.02 PH Umbrella

Experience of working with the Gypsy and Traveller Community with working knowledge of Gypsy and Traveller legislation

A working knowledge of Gypsy and Traveller legislation, managing tenancies and rent accounts.
Ability to work in partnership with other agencies and teams to achieve results and objectives and to deliver a customer focused service Able to maintain a site to comply with health and safety, identifying and raising necessary repairs/rectifications.

Due to location, would be suited to someone that drives.

 To deliver a high quality management service to all Gypsy and Travellers sites in
Ealing, including permanent and temporary sites.
 To manage the Council's current permanent Gypsy and Travellers site, providing a first point of contact for all tenants, supporting them to resolve issues with respect to service provision, repairs and other landlord functions.
 To forge strong partnerships with residents, other council departments, external agencies and voluntary sector groups to continually develop and improve the service.
 To develop learning from resident engagement, resident complaints and survey results, implementing changes to the management of permanent sites and where necessary
To take a leadership role in the fast-time engagement and information sharing
around all unauthorised encampments on the borough.
To comply with Code of Conduct, Equality & Diversity policy and Health & Safety policy.

1. Assist with the development, promotion and monitoring of policies designed to
ensure that the authority compiles with all legislation in relation to site management, site development and service delivery; taking into account the views of Gypsies and Travellers and other stakeholders.

2. To manage the allocation process for Council Traveller sites from application through to letting and signing up new tenants.
3. Manage and monitor tenancies, update records, action and/or identify all forms of anti social behaviour, breaches of tenancy, and take prompt and effective action to resolve complaints.

4. Promptly action and administer Notice to Quits, tenancy terminations, abandonment of pitches, unauthorised occupancy in liaison with Legal services, the Police, Bailiffs, Social services etc.

5. In conjunction with the Rents Team, monitor rent accounts effectively maximising rent income and housing benefit take up, advising tenants on reducing their arrears and sustaining their tenancies, clearly explaining methods of payment.

6. Assist residents with the completion of forms such as Housing Benefit, Council Tax Support, Universal Credit and other welfare benefits giving money/debt advice as appropriate.

7. Respond to correspondence, members' enquiries and complaints in a coherent and logical manner, based on information available meeting the council corporate response times. Take a proactive response in identifying potential concerns or sources of complaint to ensure issues are tackled at an early stage.

8. Develop positive and effective professional relationships with key Council services and outside agencies to ensure a joint approach is taken to resolve cases as necessary.

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