Triage 101 Call Handler

  • Location
    Wareham, Dorset
  • Salary
    £ 9.82 - £ 10.82 / Hour
  • Category
    HR, Sales and Management - Call Centre Supervisor
  • Job type
  • Industry
    Public Sector
  • External Reference

The tasks you will undertake will include :

Answer incoming external calls deemed suitable for the Force Command Centre after they have been through the Voice Activated Switchboard.

Investigate the nature of all calls and determine the caller requirements by using the THRIVE LITE risk assessment. This assessment focuses on threat, risk, harm and the vulnerability of the caller. Once an assessment has been made and the call is suitable for action by the Force Command Centre, transfer the call at the appropriate response grading e.g. high priority.

Direct those calls not suitable for the Force Command Centre to other agencies or internal relevant departments as appropriate.

Answer all incoming calls within a target time of 30 seconds.

Resolve 50% of calls at source through appropriate advice and signposting to other agencies.

Respond to incoming emails, using template responses where appropriate. Direct those emails to other agencies or internal relevant departments as appropriate

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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Please apply with your CV to: Ewa Wasilewska