Turkish Customer Service Analyst

  • Location
    Peterborough, Cambridgeshire
  • Category
    IT - IT
  • Job type
    Permanent
  • Industry
    IT and Telecoms
  • External Reference
    JN-042019-61537

Do you have a fantastic Customer Service background?



Do you enjoy supporting Customers while working to SLA's?



We are currently recruiting for Turkish speaking Customer Service Analyst for my client in Peterborough.



This role entails:




  • First point of contact for customers seeking technical support

  • Accurately logging incidents ensuring all relevant details are documented

  • Identifying when to escalate an issue when a first time fix is not achievable

  • Building rapport over the phone with Customers, ensuring they are satisfied with the service

  • Liaising with customers keeping them informed with the status of rectification



To be successful in this role, you will need to have a fantastic approach to customer service and the ability to communicate effectively. IT skills are desirable however by no means essential as the most important factor to my client is to find the right candidate who is natural with customers.



Full IT training will be given prior to commencing your first shift on the communications floor.



I am searching for a professional, proactive individual with a 'can do attitude' at all times. A friendly persona and positive mentality is essential.



This is a fantastic opportunity for someone looking for a great customer service role with a great company who offer a superb working environment with an 'open door' policy to support their staff.


Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy

Please apply with your CV to: Mark Beer