UK - Customer Service & Support

  • Location
    Feltham, Greater London
  • Job type
  • Industry
  • External Reference
  • Category
    Sales & Retail - Customer Service Advisor

Adecco Uk are looking for a confident customer experience administrator to join our prestigious client's to join their team and be the face of their Customer Experience Center, if that sounds like a opportunity you'd be interested in then feel free to apply.

What You'll Do

* Face of the Customer Experience Center
* Consult and confirm final logistic information with account team prior to visit
* Slido and WebEx Lead on Customer sales calls
* Update information in Briefing Source including attendees, NDA numbers, visit notes
* Check room set-up, catering order, technical functions of the room throughout the day
* Provide Virtual and/or Day Of support for the briefing, keep agenda and presenters on time, escort attendees to demonstrations or other areas of the campus, maintain point of contact with the Account Team.
* Partner with the CXC Engagement team to make sure the visit is a success
* Provide center tours

Other responsibilities
* Provide back-up to other Briefing Logistics Managers
* Contribute to operational projects as needed
* WebEx and Slido proficiency a plus
* SFDC experience

* Excellent written and verbal communication skills
* Strong attention to detail and an appropriate sense of urgency for prioritisation
* Ability to build relationships with peers as well as cross functional teams
* Negotiation and influencing skills
* Effective problem solving
* Ability to multitask and meet hard deadlines
* Excellent teamwork and collaboration skills
* Experienced in customer service, sales support, or group assistant
* Executive presence
* Comfortable with fast paced ambiguity

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

To speak to a recruitment expert please contact Callum Stanway