UK Customer Technical Support

  • Location
    Bradford-On-Avon, Wiltshire
  • Salary
    £ 30000 - £ 35000 / Year
  • Category
    Engineering, Aerospace, Automotive - Mechanical Engineering
  • Job type
  • Industry
    Engineering, Aerospace and Automotive
  • External Reference

Adecco have an exciting opportunity with a well established company in the Wiltshire area to work between home based and office based.

The successful candidate will be a Technical Support Adviser with a background in engineering and technical installations.

Your duties will include the following:

  • Taking calls from engineers or installers on site for in warranty products, offering technical support and diagnosing faults.

  • Issue jobs for products covered by the manufacturer's warranty to either the engineer on site or for customer services to allocate.

  • Dealing with customer/installer complaints, offer solutions and make decision. Deal with the issue as diplomatically as possible.

  • Logging calls onto the database by leaving notes for every conversation we have with the end users, Installers and engineer when discussing issues with products under warranty.

  • Answer technical related emails that are sent into the departments email address.

  • On the rare occasion that an end user or installer comes into the office, offer face to face technical advice.

  • In busy periods, take calls from the call log and prioritising these calls in order of, onsite, warranty, non-warranty etc.

  • Monitoring fault trends and communicating within the department mainly in the 5 minute meetings. Ensure these issues are recognised and actioned if necessary i.e. concern notice to Manufacturing dept.

  • Input job sheets onto the customer database and filing them into the relevant folders.

  • Advise engineers, contractors, architects, consultants and the general public on various heating and hot water systems requirements.

  • Assist colleagues with design and technical queries that they may be unsure of.

  • Occasionally attend site to assist with ongoing problems.

  • Any other duties that may need to be carried out.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Please apply with your CV to: Lisa Telford