Victims Bureau Officer

  • Location
    Bournemouth, Dorset
  • Salary
    £10.08/Hourly
  • Job type
    Contractor
  • Industry
    Defence and Military
  • External Reference
    JN-012022-228775
  • Category
    Public Sector - Public Sector

Victims Bureau Officer - X2


We are currently recruiting for 2 Victims Bureau Officers in the Bournemouth area. The main responsibility of this position is to provide a consistent end-to-end service for victims and to ensure that victims are kept informed at every stage of their investigation.


Responsibilities:



  • Interrogation of relevant computer systems to identify victims which require updates and update accordingly with the progress of investigations

  • Assessing victims to identify those who are persistently targeted and flag appropriately

  • Advise and signpost victims to relevant services

  • Dealing with distressed callers at immediate risk of harm and ensuring their safety

  • Acting as the main point of contact for victims


Requirements:



  • Excellent verbal and written communication skills

  • Excellent interpersonal skills with a proven ability to handle difficult customers and sensitive issues

  • Ability to work without close supervision

  • The ability to manage a diverse and often heavy workload


What we can offer you:



  • The opportunity to work as part of Devon & Cornwall and Dorset Police - and as such have access to future permanent roles on offer via the intranet site

  • The ability to apply for a 'Blue Light' discount card

  • Numerous benefits available through Adecco Boost (including eye sight tests, discounted vouchers and access to a wellbeing centre)


For more information, please contact us on 01392260634


The successful applicant will be subject to stringent vetting and referencing checks prior to commencing employment.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Megan Wallace