Visitor Services Assistant

  • Location
    Manchester, Manchester
  • Salary
  • Job type
  • Industry
    Hospitality and Catering
  • External Reference
  • Category
    Hospitality, Tourism & Travel - Hospitality, Tourism & Travel

The successful candidate will need to:

* To work in a team to deliver a welcoming and informative reception service - initiating
conversations with visitors, making visitors feel valued and confident in their visit, answering
queries, operating our bookings service, directing visitors to relevant services, spaces and

* To contribute to the effective operation of the shop by providing administrative support
in areas including (but not limited to):

o Placing and receipting orders
o Stock checks
o Merchandising and presenting stock for sale
o Operating the (till) system, e.g. running standard reports, adding and checking
product information
o Overseeing the stock rooms, e.g. monitoring stock levels, keeping stock in order
o Administering financial operations, e.g. ordering change, cashing up
o Engaging visitors in our retail experience, e.g. answering questions about stock and
up selling

* To promote an understanding of the collections, current work on the collections, and the
building by interacting with visitors at the reception desk and elsewhere.

* To staff out of hours events when required

* To support the Building Care & Operations team in the cleaning, patrolling, opening and closing of the building from time to time as is required by our service offer

* To ensure the health and safety of customers through management of spaces and reporting of issues of concern

* To participate in room set ups

* To participate in a 7-day rota to cover shifts (including evenings, weekends and Bank Holidays) as required

* To take an active approach to continuing professional development

* Such other duties as may reasonably be associated with the grade and a role of this nature

* To be flexible in relation to hours of work as may be reasonably requested from time to time

* To ensure visibility for our customers you will be required to wear branded clothing provided by us

* To understand the specific context within which the role operates and how it relates to the wider University goals and business processes, in order to facilitate informed decision making

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Jessica Piper