Web Chat Support Expert (Part Time)

  • Location
    Chester, Cheshire
  • Salary
    £ 17500 - £ 18500 / Year
  • Category
    Hospitality, Tourism & Travel - Hospitality, Tourism & Travel
  • Job type
    Permanent
  • Industry
    Hospitality, Tourism and Travel
  • External Reference
    JN-012019-49436

The role of Web Support Team Expert involves communicating with Customers every day, via email and online live web chat. This role is responsible for maximising every booking opportunity whilst ensuring that the experience exceeds customer expectations.


Essential Experience


= Previous experience of sales


= Strong negotiation skills


= Excellent written communication skills


= Proven track record in working with and exceeding targets


= IT literate with previous experience of customer databases and software programmes such as MS Office



Desirable Experience


= Previous travel experience


= Previous experience working on live web chat


Role/Department Specific Responsibilities


= Maximise conversion opportunities


= Support web enhancements and the drive to increase online sales mix


= Maximise opportunities to sell additional products


= Meet all agreed monthly targets and conversions


= To meet/exceed all quality measures for the department (Customer SAT/NPS)


= To attend training sessions for personal development


= To take personal responsibility for customer interaction and follow up as required

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy

Please apply with your CV to: Lauren King