Welfare Reform Officer

  • Location
    Greenford, Greater London
  • Salary
  • Category
    Public Sector - Revenues & Benefits
  • Job type
  • Industry
    Public Sector
  • External Reference

Job Title: Welfare Refrom Officer

Pay rate: 16.31

Duration: 3 Months

Hours per week: 35 hours

Recruitment practices to safeguard and promote the welfare of children and/or vulnerable adults apply to this post in addition to the possible requirement to obtain a Disclosure and Barring Service (DBS) check.
* To comply with Ealing Council's Code of Conduct, Equality & Diversity policy and Health & Safety policy.
* Improve the outcomes for Ealing residents by providing a customer orientated service in line with Council values and objectives.
* To minimise the impact of welfare reform on residents in council or temporary accommodation through the provision of support with income maximisation, employment/training advice, budgeting and money/debt management.
* To establish key partnerships and working relationships with internal departments and other agencies to help residents access a wide range of financial services and support to help them sustain their tenancies.
* To work closely with the Neighbourhood Manager/Team Leader to capture learning outcomes from the universal credit experience of customers and feed into improvement plans for service development
Appendix 3
April 2019
Core HR & OD Department
* Effectively manage a caseload of UC claimants, providing timely and comprehensive advice and guidance to ensure claims are managed successfully and that arrears are minimised, through face to face contact, in the office and in customers' homes and over the phone.
1. To reduce the need for legal action against residents, reducing the Council's legal costs and homelessness and promoting the importance of paying rent and service charges through presentations and publications.
2. To check cases referred for legal action to ensure everything has been done in accordance with the pre court action protocol and to interview/visit the tenant to offer expert advice, aiming to reach a payment agreement that will prevent the need for legal action and avoid legal costs for the tenant and the council.
3. To work with the Court Officers to check cases prior to requesting council authority to commence eviction proceedings, to interview/visit the resident, to liaise with other agencies and services, aiming to reach a payment agreement that will prevent the need for eviction proceedings.
4. To support the implementation of Universal Credit delivery and provide relevant advice and support to residents across the borough.
5. To build close relationships with colleagues in the DWP to provide a joined up, comprehensive referral and advice service for Universal Credit claimants
6. To Update and maintain IT systems for Universal credit and welfare reform changes for the purposes of monitoring and providing statistical information to Management as and when required.
7. To work with Neighbourhood Managers/Team Leaders to draft presentations and publications for residents, that promote the importance of paying rent and income maximisation.
8. To work with Sheltered Housing Officers and to visit Sheltered Housing schemes to provide information and to advise individual and groups of Sheltered Housing residents on rent payments and welfare benefits.
9. To undertake visits to residents in their homes in order to verify their circumstances and authenticate any documentation seen, in accordance with current housing benefit regulations, returning all claim forms and documents to the office at the end of the visiting day or first thing the following day.
10. To provide comprehensive advice and information to residents on rent payments and legal implications of non-payment, to negotiate an acceptable re-payment of rent arrears and advise on the easiest way to pay, promoting direct debit.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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Please apply with your CV to: Callum Graham