Welsh Speaking Call Handler

  • Location
    Colwyn Bay, Conwy
  • Salary
  • Category
    Sales & Retail - Customer Services
  • Job type
  • Industry
    Office and Secretarial
  • External Reference

Customer Service Advisor - Level 4 Welsh Speaking

Handle calls covering customer requests, complaints, follow up work and general enquiries in a busy call centre environment or face to face at the Area or Head Office.

Providing a reception service on a rota basis to ensure callers and office visitors receive an excellent first contact experience and to support the efficient running of the offices generally by working in accordance with relevant policies and authorisation levels, for example;

  • Implementing office security and visitor procedures

  • Placing orders with external suppliers for catering supplies & requests, office stationery, office cleaning services /materials).

  • Managing deliveries and internal/external mail for the offices by receiving incoming mail, date stamping, sorting and distributing

  • Monitoring generic email account and fax machine, responding to requests, or forward emails/faxes as appropriate

  • To signpost people to relevant internal contacts and liaise directly with other teams to ensure that correct information, support and advice is given first time.

Monday to Friday office hours 29.6 hours per week, over 4 days (part time)

Please contact Frankie on 01244346674 for more information

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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Please apply with your CV to: Francesca Williams