X5 WFH Customer service Agents

  • Location
    Harlow, Essex
  • Salary
  • Category
    Sales & Retail - Call Centre
  • Job type
  • Industry
    Sales and Retail
  • External Reference

Adecco Harlow are proud to be working in partnership with an award winning, expanding and rapidly growing retailer/lifestyle brand. The organisation prides itself on offering a first-class service to their customers, the team here are established, vibrant, committed and passionate!

Due to the ongoing success of this organisation, they are now recruiting for x 5, "Working From Home" Customer Service Advisers. The role will require suitable applicants to work 37.5 hours per week, over a 5 day rota including some weekends - 9am to 5.30pm.

All individuals must be happy to deal with a high volume of inbound calls each day as well as answering any queries via email too.


  • Dealing with customers enquires by email or telephone through inbound and outbound calls.

  • Processing and updating customer data onto the system.

  • Ensuring that a customer problem is brought to a satisfactory conclusion.

  • Answer and provide the customers about product availability and shipment progress

  • Make contact with customers with the aim of resolving any issues in regard to their orders and ensuring the customers is clear on what the next steps are.

Our client will consider anyone with previous customer service experience, particularly if you are from a contact centre, retail and hospitality background!

This is an exciting opportunity to be a part of well-established yet forward thinking organisation - excellent benefits available and lots of exciting incentives and well being activities to further support their "working from home" employees. If you would like to know more about this opportunity, please feel free to call our office in Harlow, we would love to hear from you!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Lowena Hall